Common questions
How plans fit real venues.
Do guests need to pay or install an app?
No. People in the room scan a QR code, open the session in their browser, pick a language, and follow along. Pricing is for hosts and organisations.
What language does the speaker need to use?
The speaker needs to speak English. Guests can follow along in any of the languages we translate into. Anything said or sung in another language, such as a reading, will not come through correctly.
Languages →
What do we get when we sign up?
Signing up puts you on Pay as you go with 180 free translation minutes, up to 10 translation languages, one session live at a time, and the same 120-minute maximum session length as the paid plans. No card is needed. When they run out, buy a minute pack or choose a plan. Welcome minutes are one allowance per organisation, and we may limit them in other ways too.
Our free plan, in the Terms →
How does billing work, and can we cancel?
Plans are billed monthly in advance and renew automatically until you cancel. You can cancel any time from your account or by emailing us; you keep access to the end of the period you have paid for. If you cancel, you move to Pay as you go and keep any extra minutes you bought. Prices are the total you pay. We sell to customers with a billing address in the countries listed at checkout.
Plan and billing schedule →
Can we start small and upgrade later?
Yes. Start with the smallest bundle of minutes, and move to a larger one later if you need to. When you upgrade, any time remaining in the month that you have already paid for will be credited against the first month of the new bundle, so you don't lose anything by upgrading.
Can we move to a smaller bundle later?
Yes. You can move to a smaller bundle later if you need to. Your current bundle keeps running to the end of the month you have already paid for, and the smaller one starts when that month renews.
What counts as a session?
A session represents the thing you want translating, for example, one session for a morning service and one for an evening service. Each session will have its own unique access code so guests can join the correct one with the link or QR code. Simultaneous sessions are how many can be live at the same time, not how many you can create overall.
What are translation minutes?
Translation minutes are the number of minutes the session is live for, regardless of the number of languages being translated. An hour live uses 60 translation minutes whether you serve one language or ten. Pausing stops the meter. A session left with no one listening pauses itself unless you turn that off, and can end itself if you turn that on, both in its settings. An English-only session uses translation minutes too: they count the time the session is live, not the translations, so a session whose guests only read the English transcript uses them the same way. We round the last part-minute of a session up to the next 10 seconds, and nothing else. Included minutes reset each billing period and do not roll over; extra minutes do carry over.
What are language minutes?
Language minutes are translation minutes multiplied by the number of languages being translated, which is the unit some other services typically bill. We bill translation minutes, so an hour with ten languages uses 60 translation minutes here (600 language minutes). Each plan notes that equivalent at its ten-language ceiling.
What happens if we run out during a service or event?
On Pay as you go and the monthly plans, a session that is live when your translation minutes reach zero is ended. You are warned on screen as they run low, and you can go live again once you buy a minute pack or your plan's minutes renew. Automatic top-up is off unless you turn it on. It buys a pack for you when your balance falls below a level you choose, up to a spending limit you set, and can do so while a session is live. The maximum session length is separate: a session that reaches it is ended even if you have minutes left.
Limits and running out →
