Terms of Service

These Terms of Service (“Terms”) govern your use of Parlabase (the “Service”). Parlabase is a trading name of WEYD Industries Limited (“WEYD”, “we”, “us”, or “our”), a company registered in England and Wales with company number 17004092. Registered office: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE. You can reach us at hello@parlabase.com.

1. Who these Terms apply to

These Terms apply when you create a host account or use the Service as a host, and creating an account is your acceptance of them.

A host holds an account and uses the Service to run sessions and share what they make with it. A guest joins a host’s session, or receives what a host shares through the Service, usually without an account. If you use the Service for an organisation, you confirm that you may bind it, and “you” means that organisation.

You are a consumer if you are an individual using the Service wholly or mainly outside your trade, business, craft, or profession — the Consumer Rights Act 2015 test. Everyone else, organisations included, is a business user.

A host account must be held by someone aged 18 or over, or by an organisation.

You must give us accurate information, keep your sign-in details secure, and tell us at once if you suspect someone else is using your account. You are responsible for what happens under your account, except use you could not reasonably have prevented.

2. The documents that form the agreement

Your agreement with us is made up of these documents:

• these Terms, which apply to the whole Service;
• the Plan and billing schedule, which says how use is measured and charged;
• the Data Processing Terms, which govern the personal data we process on your behalf;
• the feature terms of any feature you have agreed to, as New features and feature terms describes;
• the details we show you when you buy; and
• any agreement we sign in writing with an organisation.

Where two of them conflict, the one earlier in this order prevails: an agreement we sign with an organisation, where it says so; the Data Processing Terms, on the processing they govern; the details of a purchase, for that purchase; feature terms, for their own feature; the Plan and billing schedule, on what it covers; then these Terms.

No document in the agreement can reduce your statutory rights or the liability we cannot exclude. Feature terms cannot reduce anything the agreement gives you outside their own feature, or what you have already paid for.

Together they are the whole agreement between us about the Service, and replace anything earlier on that subject. If you are a consumer, information we gave you about the Service or about us that you took into account is also a term of the agreement (Consumer Rights Act 2015, section 50).

Our Privacy Policy is not part of the agreement.

3. Our free plan

Creating a host account starts our free plan. What it includes, and its limits, are shown on Pricing. We may change them at any time.

It creates no paid contract, and does not turn into a paid plan by itself. Anything we give you free has no cash value and is not refunded. We may limit anything we give you free, or a trial, to one per person, organisation, payment method, device, or network.

4. Paid plans, billing, and cancellation

Plans and prices

A paid plan is a subscription to one of the plans on Pricing, billed on the cycle shown when you subscribe. We charge you only for purchases you have agreed to, at the price shown when you agreed to them or, for a renewal, at a new price we have given you notice of.

If we change a plan’s price, we tell you by email at least 30 days before a new price applies to a renewal, and you may cancel before then. If we stop offering a plan you hold, we tell you by email at least 30 days beforehand, and it ends at the end of the period you have paid for.

You may move to another plan we offer you, as the Plan and billing schedule describes.

Payment

You authorise us to charge your chosen payment method for what is due, and you must keep your payment details up to date. We may decline an order.

If a renewal payment cannot be taken, the subscription ends as the Plan and billing schedule describes.

Auto-renewal

A subscription renews automatically until you cancel, and you authorise each renewal charge.

Cancellation

You may cancel a paid plan at any time, in your account or by emailing hello@parlabase.com. Cancelling stops auto-renewal, and you keep paid access until the end of the period you have already paid for.

Fees already paid are not refunded, and an unused part of a period or allowance is not prorated, except where these Terms or the law give you a refund, as a consumer’s right to cancel under Consumer rights does.

Prepaid packs

You may buy a prepaid pack — use of the Service bought outright rather than through a plan. A pack has no cash value, cannot be moved to another account, and is not cashed out except where these Terms or the law give you a refund.

When a plan ends, what is left of your packs stays on your account, except as Closing your account and Suspension and termination describe.

Automatic purchases

Apart from renewing a subscription, we buy nothing for you automatically unless you turn that on. Before you turn on an automatic purchase, we show you what it buys and at what price, what triggers it, and the most it may charge in a period (the spend cap).

Turning it on authorises those purchases until you or we turn it off. Each one is a prepaid pack. We do not charge more than the spend cap you set. You can turn it off, or change it, at any time. The Automatic top-up section of the Plan and billing schedule says how it works.

5. Closing your account

If you hold the account, you may close it at any time. Closing works like cancelling: auto-renewal stops, you keep what you have paid for until the end of the current period, and the account then closes. Without an active subscription it closes straight away. Before you close it, we tell you what you would lose.

You may reopen your account within 30 days of closure, which restores your access and any unused balance but not a subscription. If you do not, your content is deleted as Deletion and return, of the Data Processing Terms, describes, and any unused balance, including prepaid packs, is forfeited.

We may close in the same way an account that has no active subscription and no recorded use for 12 months, after telling you by email at least 30 days beforehand. That email says what you would lose, including any unused balance, and using the account before then, or asking us to keep it, stops the closure.

6. Consumer rights

If you are a consumer, nothing in the agreement excludes or limits your statutory rights under the Consumer Rights Act 2015 or other consumer law.

You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013, or the equivalent law of the country where you live, for each paid contract you make with us. It runs from the day that contract is made and ends 14 days after that day.

To cancel, make a clear statement that you want to; you do not have to give a reason. Send it to hello@parlabase.com, or use any way to cancel that we provide for that purchase.

If you asked us to start supplying within the 14 days and then cancel within them, you pay for what was supplied up to your cancellation and we refund the rest; otherwise we refund everything you paid. We refund you without undue delay, and within 14 days of receiving your notice, by the same payment method unless you expressly agree otherwise, and at no cost to you.

Model cancellation form

You do not have to use this form.

7. Your content and your responsibilities

Your content is everything provided to the Service under your account, such as the speech in your sessions and material you upload, import or enter, together with what the Service makes from it, such as text and translations.

As a host you are responsible for your content, for having every right and permission it needs for the use you make of it — including anything spoken, played, uploaded or published, and any consent the law requires from the people in it — and for using the Service lawfully in your setting. What you must have in place under data protection law is in What you are responsible for, of the Data Processing Terms.

You keep all rights in your content. You grant WEYD a worldwide, non-exclusive, royalty-free licence to host, copy, process and transmit it, solely to provide, maintain and secure the Service and to make it available to the people and places you choose through the Service.

8. Acceptable use

You must not, and must not let others:

• use the Service unlawfully, or provide, share or publish through it content that is unlawful, defamatory, harassing, hateful, or that infringes anyone’s rights;
• rely on the Service for emergency or life-critical communication (see AI, accuracy, and no professional advice);
• use the Service with protected health information, as the Health Insurance Portability and Accountability Act defines it, without our written agreement;
• reverse engineer the Service except where the law allows it, or probe or test its security without our written consent;
• disrupt the Service or anyone else’s use of it;
• get round plan limits, trial restrictions, or security or billing measures; or
• resell the Service without our written agreement.

We may withdraw a guest’s access where they break these rules.

Reporting a session or content

Anyone can report a session, or content made available through the Service, by emailing hello@parlabase.com, saying what and where it is and what the problem is. We act where we find illegal content or a breach of these Terms, and may remove content, end a session, or suspend an account.

Where the law requires it, we tell you why we removed content or restricted an account. We may pass account and contact details, and the fact of a report, to the police or another authority where the law requires it or where we judge it right.

9. AI, accuracy, and no professional advice

The Service uses automated speech recognition, machine translation and other automated processing. What it produces may be incomplete, delayed, or wrong.

Parlabase is not a substitute for a professional interpreter, translator, or adviser where a mistake could harm someone’s health or safety, or affect their legal rights or finances — for example in medical care, legal proceedings, or an emergency. Use your own judgement before relying on anything it produces.

10. Intellectual property

The Service, including its software, branding, and documentation, belongs to WEYD or its licensors. While you have access, we give you a limited, non-exclusive, non-transferable right to use it under these Terms. You must not remove our proprietary notices, or use our names or logos except to refer to the Service fairly or with our written consent.

11. Privacy, data protection, and what is kept

Personal data in your content, such as the speech in your sessions and the text we make from it, is data that you control and we process on your behalf, under the Data Processing Terms.

What the Service keeps of a session, and for how long, is what Annex 1, Retention, of the Data Processing Terms states — so check it before relying on the Service to keep a record of what was said, or not to keep one.

12. Availability and changes

We do not guarantee that the Service will be uninterrupted or error-free. No uptime commitment applies unless we agree one in writing.

We change or permanently withdraw a feature you rely on only as Changes to these Terms allows. We may suspend a feature straight away where security, the law or a provider’s withdrawal requires it.

If we stop providing the Service to paying customers altogether, we give you reasonable notice, unless something outside our control prevents it.

A third party’s own service that you use alongside Parlabase, or that you choose to send your content to, is governed by its own terms.

13. New features and feature terms

Adding a feature you are free not to use is not a change to these Terms: it takes effect when we make it available, and changes nothing else in the agreement.

A feature that needs terms these Terms do not contain — for example one that publishes your content — comes with a document of its own: its feature terms. For such a feature:

• before you switch it on or, for a feature we switch on, before you first use it, we show you its feature terms;
• for a feature you switch on, switching it on is your agreement to its feature terms. Until then they do not apply to you, and if you do not agree, the rest of the Service is unaffected;
• in an organisation account, feature terms are agreed by someone with authority to bind the organisation, and you are responsible for whom you give that authority; and
• you may stop using the feature at any time. Its terms then stop applying, except for anything they told you, before you agreed, would continue for what you have already done with it.

A feature we switch on for you carries nothing that could disadvantage you: it costs nothing, gives us no further right over your content, takes nothing away, and does not act on your session content until you use it. Using it after we have shown you its feature terms is your agreement to them. Any other feature is one you switch on yourself, or reaches you only as a material change under Changes to these Terms.

14. Suspension and termination

We may suspend or end your access if you materially breach these Terms, if the law requires it, or if your use risks harm to the Service, to other users, or to anyone else.

If you are a consumer, we give you reasonable notice first, unless the breach is serious, the law requires otherwise, or waiting would risk harm to someone.

If you are a consumer and we end your access for a reason that is not your fault, we refund the unused part of any period you have paid for and of any prepaid pack. If we end your access for any other reason, your unused packs end with it, except where the law gives you a refund. Terms that by their nature should survive, including those on intellectual property, liability, indemnity, and governing law, do survive.

15. Disclaimers, liability, and indemnity

Nothing in the agreement excludes or limits liability that cannot be excluded or limited under English law or, for a consumer, the law of the country where you live, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or, for consumers, under the Consumer Rights Act 2015. Everything else here is subject to this paragraph.

If you are a consumer. We are responsible to you for loss or damage you suffer that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen, or if, when the contract was made, both we and you knew it might happen. We are not responsible for loss or damage that is not foreseeable.

If you are a business user, we are not liable for loss of profits, revenue, business, goodwill, or data, for the cost of substitute services, or for any indirect or consequential loss, however it arises, even if it was foreseeable. Our total liability to a business user in any 12-month period is limited to the greater of what you paid us for the Service in that 12-month period and £100 or the equivalent in the currency you paid us in, except for claims under the Data Processing Terms, which set their own limit.

Indemnity (business users)

If you are a business user, you will indemnify WEYD against claims, losses, and reasonable costs arising from your content, your breach of the agreement, your failure to obtain the consents or legal basis needed for personal data in your content, or your breach of the law or of anyone’s rights, except to the extent we caused them.

16. Changes to these Terms

In this section, “these Terms” includes the Plan and billing schedule and any feature terms you have agreed to.

We publish the latest version of each of them on our legal pages with the date it takes effect; until that date the version before it applies. Which version of the schedule applies to a purchase is in its Changes to this schedule.

We keep a copy of every version of these Terms, and send you any of them on request.

Changing what we offer for sale, or its price, is not a change to these Terms and applies only to purchases made after it; a new price applies to a renewal only as Plans and prices describes, and reducing what a paid plan you hold includes is a material change.

We change these Terms only for one of these reasons, or with your agreement:

• to comply with law or regulatory guidance;
• to respond to a security issue or to prevent misuse of the Service;
• to replace a third-party component or provider the Service depends on, or because such a provider changes its own service;
• because we have replaced a feature with one that does the same job;
• where a change is technically necessary and does not reduce what your plan does;
• to stop offering a feature, or to change what a plan includes, as a material change; or
• to make a change that does not disadvantage you, such as clarifying wording without changing its meaning.

A change that does not disadvantage you takes effect when we publish it. A material change — one that could disadvantage you — takes effect no sooner than 30 days after we tell you about it by email, unless the law requires it to take effect sooner.

What you have already paid for keeps the terms it was bought under: a change does not alter the price, the limits, or the Plan and billing schedule of a period you have already paid for, or of a pack you have already bought.

If you do not accept a material change, you may cancel without charge before it applies to you, and we refund the unused part of what you have paid for in advance. It applies to you from the date it takes effect. Where the law requires a different process, we follow that instead.

17. General

If any provision is unenforceable, the rest stays in effect. If we do not enforce a provision, we have not waived it. You may not transfer the agreement without our consent. We may transfer it as part of a reorganisation or sale of our business; if you are a consumer, the transfer does not reduce your rights.

Notices. When we tell you something by email, we send it to the account holder and to any billing contacts on the account. You can send notices to us at hello@parlabase.com.

Third-party rights. Nobody other than you and us may enforce the agreement under the Contracts (Rights of Third Parties) Act 1999.

Events outside our control. Neither of us is liable for failing to perform, or for delay in performing, because of an event beyond our reasonable control. If such an event stops us providing the Service for more than 30 days, either of us may cancel and, if you are a consumer, we refund the unused part of any period you have paid for and what is left of any prepaid pack. This does not apply to your obligation to pay for what has been supplied.

Complaints. Send complaints to hello@parlabase.com.

18. Governing law and disputes

If you are a consumer, the agreement is governed by the law of England and Wales, but you keep the protection of any consumer law of the place where you live that cannot be contracted out of. If you live in the United Kingdom, you can bring proceedings about the agreement or the Service in the courts of the part of it where you live. We will only bring proceedings against you in the courts of the place where you live.

If you are a business user. The agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or the Service are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.